Archive for January, 2012

Today’s remark – Ad Agencies, Digital GRPs, oh my!

– Posted on Jan 31, 2012 by Margie Albert

There are articles all over the internet about traditional ad agencies and digital ad agencies. Are they really different? Well, they were for awhile but I’m watching them getting closer and closer to each other every day. That is good news and bad news.

The good news is those once considered traditional agencies are seeing the value and need for expansion into other ways to reach consumers on the consumers’ terms. Remember, consumers now have more control than ever as to how they will consume information. The awake agencies are not depending upon what they know best and embracing all the tools available to them to get their clients’ messages out. Here is a really good article featuring several agencies and how they view their world today. Many of them say the message delivery systems may be growing but good ideas and creative will always be timeless. Here’s another good interview featuring David Sable, CEO of Y&R. His take is a bit different!

Other good news is digital agencies are beginning to see the value awake traditional agencies bring to the table and are allowing themselves to participate in that arena. I predict many more mergers in the near future.

The bad news is I just read an article where internet ads will be measured by “effective GRPs.” Yes, the same GRP we have used and hated in TV forever! The internet experience is so different from TV but the advertising community is so trained and comfortable with the GRP and wanting to compare TV to internet it is falling back on this archaic measurement even knowing how inaccurate it is.

Digital buyers will be as detached from customer results as their traditional media buying counterparts. And sellers will, again, become commodity brokers rather than solution providers. When will we learn to measure based on our client’s results?

Need your remark-able thoughts on this before I explode! And a special shout out to Park Howell at Park & Co for inspiring today’s remark.

Today’s remark – Salesperson’s mantra

– Posted on Jan 10, 2012 by Margie Albert

Do we focus on customer success every day? With every note we write, every proposal we deliver, every voice mail we leave? How can we do that better and more consistently? Here are just five random ideas for your consideration:

  1. When leaving a voice mail or writing an email try not to use the word “I” – see how hard that is?!
  2. Offer your advertisers information and research they won’t acquire on their own. Don’t assume they see announcements in the media. So many examples of providing information to them, too many to list.
  3. Offer workshops – how to research on google, social media, why advertising on a website is not the same as TV. Again, there are so many topics, too many to list
  4. Offer complete consulting service to them – even if it means recommending a competitive media or another station’s programming. That’s what consultants do – they focus on the customer’s success and not their own.
  5. Be sure our advertisers are presenting their messages as valuable information. If delivered to the interested customer the way that customer consumes information it will be considered valuable content and not advertising. It is our job as consultants to insure our advertisers understand that deep into their DNA

To focus on customer success has always been the mantra of successful salespeople. Is it yours? If it is consistently, you are remark-able.

 

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