– Posted on Nov 06, 2012 by Margie Albert
During this long political season I couldn’t help thinking what people would say about me if I was running for office (poke me in the eye with a stick if I ever really consider it). Did you think about that as well?
And that got me to thinking – would our clients vote for us? Here’s what we hope our clients would say about us:
- She’s honest
- She listens, really listens
- She’s open-minded
- She is truly concerned about my needs
- She sincerely wants me to be successful
- She asks great questions
- She never is condescending
- She has a way of explaining things that make me feel smart
- She knows her stuff
- She studies the issues of my business
- She’s always prepared
- She’s able to say “I don’t know”
- She comes up with great ideas to move my business forward
- Her follow-up is impeccable
- It’s all about my success – not hers
- She makes me feel good
- I look forward to seeing her
- I would miss her if she was gone
Would we win that election? Do these points describe us every day, all the time? Are we remark-able?
– Posted on Feb 21, 2012 by Margie Albert
“Good judgment is the result of experience; experience is the result of bad judgment.” — Mark Twain
I saw this quote and loved it! To me it sings, “Take a risk, make mistakes and grow.” We seldom learn much from our successes and have you noticed many of your successes are either based on luck (which is not dependable!), or based on past experiences where you didn’t succeed?
One of my greatest learning experiences was one of my biggest and most embarrassing goofs. It was the first voicemail call I received when I started my business. I made the “bad judgment” mistake of calling this person back without visiting her website first. Yes, I really did that! You could politely call that “bad judgment” if you were kind. And you can also bet I didn’t get her business and I have not done that again!
What about when we hire? We ask the candidate for their experience. It is nicely listed on the resume – the TV Station they worked for, years in the Broadcast business, etc. – but that is really not their experience. That’s a list of titles and organizations. How about asking them about their experiences – examples of bad judgments they learned from? And did their Sales Managers nurture them during that learning process? How? Or why not? What could they have done differently to expand growth?
Take risks, learn from them and apply what you learn as you take more risks. Sales Managers, support the AEs and don’t forget to produce your own new experiences by trying something new!
Experience (the result of bad judgment) will make you truly remark-able.